Customer service


What are the shipping fees?
Standard shipping: Delivery within 7 working days - $10.00 or free for all orders over $150.00
Are there any customs/duties taxes?

We are shipping orders to New-Zealand from our new warehouse in Victoria, Australia.

Pricing includes GST.

Note that order over $1000 can be subject to duties at customs that you might be asked to pay.

Can I change my shipping address after my order has been placed?
The shipping address cannot be changed after the order has been placed. If you would like to return your order, please visit our Returns and Refunds page.
Can I cancel an order once the order has been placed?
We work hard to get all orders processed as quickly as possible, once an order has been placed and payment has been processed, you cannot cancel your order. If you need to return any items please wait until you receive the shipment and then visit our Returns and Refunds page.
What is the cut off time for my order to be shipped by express post?
Orders received by 3pm will normally ship the same day.

Custom strung rackets will ship within 2-3 days of order placement.
Custom designed racquets will ship within 6-8 weeks of order placement.
Can I track my order?
Yes. In your shipping confirmation email, there is a link that leads you to tracking information. You will have to login to your account and view your order history.
Will there be shipping delays due to public holidays?
Public holidays may effect shipping times.
Does Wilson ship to PO Box’s?
Yes. We ship to post office boxes. The estimated processing and delivery time using express shipping is approximately 1 - 2 business days, however this timeline may vary with the final destination.
Where does my order ship from?
Your order will ship from our warehouse in Melbourne, Victoria.